Refund Policy

Last updated: March 17, 2026

1. 30-Day Money-Back Guarantee

We stand behind our products. If you are not satisfied with your FalcoAlgo strategy subscription for any reason within the first 30 days of your initial purchase, we will refund your payment in full.

To request a refund under this guarantee:

• Contact us within 30 days of your original purchase date
• Email support@falcoalgo.com with the subject line "Refund Request"
• Include the email address used for your subscription

We will process your refund within 5–10 business days. Refunds are issued to the original payment method via Stripe.

2. Subscription Renewals

FalcoAlgo subscriptions renew automatically on a monthly basis. The 30-day money-back guarantee applies only to the initial purchase of a subscription, not to renewal charges.

If you do not wish to be charged for a renewal, you must cancel your subscription before the renewal date. You can cancel at any time through your Stripe billing portal or by contacting us at support@falcoalgo.com.

3. How to Cancel

You may cancel your subscription at any time:

• Through your Stripe customer portal (link provided in your welcome email)
• By emailing support@falcoalgo.com with "Cancel Subscription" in the subject line

Cancellation takes effect at the end of your current billing period. You will retain access to the strategy files until your subscription period ends. No further charges will be made after cancellation.

4. Digital Product Policy

Our strategies are digital software products (NinjaScript files). By making a purchase, you acknowledge that you are purchasing a digital product and that access to the software is granted immediately upon payment. The 30-day guarantee is our voluntary policy — it is not required by law for digital products, but we offer it as a commitment to customer satisfaction.

5. Exceptions

We reserve the right to decline refund requests in cases of:

• Abuse of the refund policy (e.g., repeatedly subscribing and refunding)
• Violation of our Terms of Service
• Requests made after the 30-day guarantee window has expired

Refund requests for renewal charges will be considered on a case-by-case basis. We are not obligated to refund renewal charges but may do so at our discretion.

6. Trading Losses Not Refundable

Refunds under this policy are limited to the subscription fee paid to FalcoAlgo. We do not compensate for any trading losses incurred while using our software. Trading involves substantial risk of loss, and all trading decisions and their financial consequences are your sole responsibility.

7. Contact

For refund requests or cancellation assistance, contact us at support@falcoalgo.com. We respond to all requests within 24 hours on business days.